About Us:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. 

About the Role: 
Comfrt is looking for our next Retention & CRM Specialist who will keep our retention engine running at a high level — building and maintaining automated flows in Klaviyo, executing campaigns across email, SMS, push, and TikTok CRM, and making sure every send goes out clean, accurate, and on time.

Responsibilities:

Platform ops & builds

• Build, edit, and maintain automated flows in Klaviyo
• Add and update flow filters and trigger filters to keep segmentation accurate
• Manage flow variants and coordinate testing logic across branches
• Update profile properties and data points to support personalization and segmentation

QA

• Assist with QA on test sends across devices and email clients
• Audit all links and UTM parameters across email, SMS, push, and TikTok CRM sends
• Verify personalization tokens and dynamic content render correctly before deployment

Reporting & Monitoring

• Run regular flow health checks and surface performance anomalies
• Track and document A/B test results across flows and campaigns
• Maintain organized reporting that makes trend analysis easy for the team

Campaign Execution

• Execute campaigns across email, SMS, push, and TikTok CRM from build through scheduling
• Support the Retention Manager with campaign production and deployment as needed

Required Experience

• 1–3 years in email or CRM operations
• Hands-on Klaviyo experience required (flows, segments, templates)
• Experience executing across email, SMS, push, and TikTok CRM
• Strong attention to detail in QA environments

Nice to have

• Experience with Attentive or similar SMS platform
• Familiarity with UTM tracking and link auditing
• Exposure to loyalty or retention-specific flows
• Basic HTML knowledge for email troubleshooting
• Background in DTC or apparel

Tech stack you will work in Klaviyo, Attentive, Rivo, Black Crow, Wonderment, Rebuy, Asana, Figma

 

Why Join Comfrt?

• Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
• Work in a supportive, creative environment where your ideas and growth are valued.
• Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products! 
• Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.

Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.