Discord Lead

Remote

Full Time

Entry Level

About Us:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.

Role Overview
We’re looking for a Discord Lead to build, manage, and scale Comfrt’s Discord community into a highly engaged, brand-driven space. This role will own the strategy, structure, and day-to-day experience of our Discord server.
You’ll be responsible for driving engagement, moderating conversations, overseeing moderators' tasks and responsibilities, and creating a community that reflects Comfrt’s identity.

Key Responsibilities

Community Management

Oversee daily operations of the Discord server
Moderate conversations to ensure a positive, inclusive environment
Respond to community questions and feedback in a timely manner

Team Leadership

Recruit, train, and manage moderators
Set guidelines, workflows, and escalation processes
Ensure consistent tone and brand voice across the server

Strategy & Optimization

Track engagement metrics and community growth
Continuously improve server structure, channels, and user experience
Collaborate with marketing, social, and product teams

Qualifications

Proven experience managing or scaling a Discord community
Strong understanding of internet culture
Excellent communication and interpersonal skills
Experience with community moderation tools and bots
Must be available to actively manage and monitor the community on weekends

Bonus Qualifications

Experience in fashion, streetwear, or lifestyle brands
Familiarity with influencer or ambassador communities
Basic understanding of social media growth strategies (TikTok, Instagram)

Schedule:

Thurs-Mon
Sunday - Thurs

Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

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Do you have customer support experience?*

Are you legally authorized to work in the United States?*

How many years of experience do you have moderating Discord servers?*

Do you have hands-on experience setting up and managing Discord bots?*

Do you have experience with custom bots or basic scripting? If so, which programs?*

Are you familiar with APIs, webhooks, or third-party integrations?*

Please note we are looking for hires to work the below days. Which schedule works best for you (1 or2)?
1. Thursday - Monday
2. Sunday - Thursday*

What does your availability look like for the above schedule? Are you able to work full-time?*

Human Check*

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