Discord Moderator
Remote
Full Time
Entry Level
About Us:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Role
We’re looking for an experienced Discord Moderator & Bot Administrator to help manage, grow, and protect our Discord community. This role goes beyond standard moderation — we need someone who can set up, manage, and troubleshoot Discord bots, maintain server functionality, and actively engage with our community in a friendly, professional, and brand-aligned manner.
This role will regularly interact with Comfrt Ambassadors, assist with support tickets, and serve as a front-facing presence for the brand inside Discord.
Responsibilities
Community Moderation & Engagement
Required Qualifications
Preferred Qualifications
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
About the Role
We’re looking for an experienced Discord Moderator & Bot Administrator to help manage, grow, and protect our Discord community. This role goes beyond standard moderation — we need someone who can set up, manage, and troubleshoot Discord bots, maintain server functionality, and actively engage with our community in a friendly, professional, and brand-aligned manner.
This role will regularly interact with Comfrt Ambassadors, assist with support tickets, and serve as a front-facing presence for the brand inside Discord.
Responsibilities
Community Moderation & Engagement
- Monitor Discord channels to enforce server rules and maintain a welcoming, positive environment
- Maintain a friendly, approachable demeanor when interacting in chats
- Actively engage with community members and Comfrt Ambassadors
- Answer questions, guide conversations, and de-escalate conflicts professionally
- Take action on spam, scams, harassment, or policy violations
- Work directly with Comfrt Ambassadors in Discord channels
- Manage, respond to, and resolve open tickets using Discord ticketing systems
- Escalate issues when necessary and ensure timely follow-ups
- Provide clear, helpful, and customer-focused responses
- Set up, configure, and manage Discord bots (moderation, ticketing, roles, logging, automation)
- Customize bot commands, permissions, and workflows
- Maintain and update bots as server needs evolve
- Troubleshoot bot failures, permission issues, and server configuration problems
- Resolve role hierarchy, channel access, and automation issues
- Respond quickly to technical issues to minimize downtime
- Help organize server structure, roles, and channels
- Recommend improvements to enhance moderation efficiency and user experience
- Assist with documentation for moderation workflows and bot configurations
Required Qualifications
- Proven experience moderating Discord servers
- Hands-on experience setting up and managing Discord bots
- Strong understanding of Discord permissions, roles, and server architecture
- Ability to troubleshoot issues independently and efficiently
- Experience working with ticket systems inside Discord
- Customer service experience with a strong focus on professionalism and empathy
- Friendly, patient, and clear communication style
Preferred Qualifications
- Experience with custom bots or basic scripting (JavaScript, Python, or similar)
- Familiarity with APIs, webhooks, or third-party integrations
- Experience working with ambassador, creator, or brand-led communities
- Experience documenting SOPs or moderation guidelines
Why Join Comfrt?
- Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
- Work in a supportive, creative environment where your ideas and growth are valued.
- Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
- Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
Comfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Pay starts at the applicable state minimum wage, with a range of $15–18/hour based on experience and responsibilities.
Apply for this position
Required*