About Us:
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. 

About the Role:
Comfrt is looking for our next Retention Creative Designer who will own the visual execution of our retention channels end to end — designing high-performing email, SMS, and push creative that keeps our community engaged, drives repeat purchase, and brings the Comfrt brand to life across every lifecycle moment.


Responsibilities:

• Design all email creative end to end, including promotional campaigns, automated flow templates, loyalty program communications, transactional touchpoints, and re-engagement series
• Produce SMS-compatible imagery, GIFs, and MMS creative optimized for mobile rendering and click-through
• Create push notification visuals and supporting creative assets for lifecycle moments
• Own the visual testing roadmap for retention channels, including module-level A/B tests on imagery, layout, CTA design, hero treatment, and color
• Build and maintain a modular email design system within Klaviyo, enabling rapid template iteration without sacrificing brand consistency
• Partner with the Retention and CRM Campaign Manager on campaign briefs, translating copy and strategy into visual executions that are built to perform
• Collaborate with the Creative Director to ensure all retention creative aligns with brand standards and seasonal direction
• Analyze performance data alongside the retention team and apply findings to ongoing design decisions, with a point of view on what visual changes move the needle
• Support ComfrtClub loyalty program creative needs, including member communications, tier-specific messaging, and rewards-focused campaigns
• Support the design of onsite capture experiences including email and SMS pop-ups, working cross-functionally to create visually compelling opt-in moments that drive list growth

What We Are Looking For:

Required

• 3 or more years of graphic design experience with a portfolio demonstrating strong email and CRM creative, ideally for a DTC or ecommerce brand
• Deep understanding of email design best practices including mobile-first layout, dark mode compatibility, accessibility, and rendering across clients
• Proven experience designing for conversion, with an instinct for what visual choices drive action rather than just aesthetics
• Proficiency in Figma and Adobe Creative Suite
• Familiarity with Klaviyo or a comparable ESP, with hands-on experience building or working within email template systems
• Ability to move quickly, manage multiple concurrent briefs, and deliver polished work on tight timelines
• Strong communication skills and comfort working cross-functionally with marketing, creative, and data teams
• A portfolio that includes email, SMS or MMS, and ideally push creative

Nice to Have

• Experience designing for loyalty or membership programs
• Familiarity with A/B testing methodologies and translating performance data into design decisions
• Motion design or GIF production skills for email and SMS
• Experience with Figma component libraries or design systems
• Background in fashion, apparel, or lifestyle brands

How You Work

• You think about design through the lens of performance first. Beautiful and effective are not in tension for you.
• You are organized, self-directed, and able to prioritize without losing quality when the pace is high.
• You welcome feedback and use data as a creative input, not just a post-launch report card.
• You care about the details: pixel-level execution, consistent typography, and clean file organization matter to you.
• You are collaborative and low-ego. You can give and receive creative direction and know when to push back thoughtfully.